Frequently Asked Questions
Shipping & Delivery
Q: How long does shipping take?
A: Most orders are shipped within 3 business days of purchase. Delivery time depends on your location but typically takes an additional 3–5 business days after shipping.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $100.
Returns & Refunds
Q: What is your return policy?
A: Due to the handmade nature of our products, we cannot accept general returns. However, if you are unhappy with your purchase for any reason, please contact us within 7 days of receiving your order, and we will do our best to make it right. Your satisfaction is our priority!
Q: What should I do if I’m unhappy with my order?
A: We want you to love your products! If you’re not completely satisfied, please contact us at starrsupport@thecozystarr.com within 7 days of receiving your order. We’ll work with you to make things right.
General FAQs
Q: What is the difference between CBD and CBG?
A: CBD (Cannabidiol) is widely known for its calming and anti-inflammatory properties, making it a popular choice for relaxation and overall well-being. CBG (Cannabigerol), often called the "mother of all cannabinoids," is geared toward supporting gut health, inflammation, and brain function. Both cannabinoids work differently in the body and can complement each other.
Q: Will CBD or CBG make me high?
A: No. Our products are THC-free and contain no psychoactive compounds. You can enjoy all the benefits of CBD and CBG without any intoxicating effects.
Q: How long does it take to feel the effects of CBD/CBG?
A: Everyone's body is different, but most people feel the effects within 20-60 minutes. Factors like the method of use and dosage can affect how quickly you feel results.
Q: Is CBD/CBG legal?
A: Yes! CBD and CBG derived from hemp containing less than 0.3% THC are federally legal in the United States. Our products comply with all federal laws and regulations.
Product-Specific FAQs
Q: How do I use your CBD tinctures?
A: Place the desired amount under your tongue and hold for 30-60 seconds before swallowing. This method ensures quick absorption. Start with a small dose and adjust as needed.
Q: Are your products organic?
A: Yes! All of our ingredients are certified organic, except for our CBD isolate, which is sustainably sourced and third-party tested for purity and proudly made in the USA.
Q: Can pets use your CBD tinctures?
A: We have a specially formulated Pet CBD Tincture for furry friends! Check out the product details in our shop.
Q: How do I use your bath salts?
A: Add 1/4 cup (approximately 7 scoops) of bath salts into the provided muslin bag, tie it securely, and place it under warm running water as your tub fills. For more intense relief, use up to double the amount of bath salts. Soak for 15-30 minutes to experience deep relaxation, muscle recovery, and skin nourishment.
Q: What are the benefits of your CBD Therapy Balm?
A: Our CBD Therapy Balm is specially formulated to soothe sore muscles, reduce inflammation, and ease joint pain. With the addition of nourishing tallow and carefully infused herbs, it also supports healthy skin and overall recovery.
Safety & Dietary FAQs
Q: Can I use CBD while pregnant or nursing?
A: We recommend consulting your healthcare provider before using CBD or CBG products if you are pregnant or nursing.
Q: Are your products gluten-free?
A: Yes! Our products are gluten-free, soy-free, and dairy-free.
Q: Are your products vegan?
A: While most of our products are vegan, some, like our Therapy Balm, use animal-derived ingredients such as grass-fed beef tallow for added nourishment.